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  1. Solvasa Beauty
  2. FAQs

FAQs

Error Messages

  • Unexpected Origin Error Message

Products

  • Properly inserting batteries in the wand
  • Does Golden Moment Stain?

Account Information

  • Account Login
  • How do I update my personal information?
  • How do I update my payment method?
  • VIP Member and Retail Customer Password Reset

Enrollment Questions

  • How do I enroll as a VIP Member?
  • I enrolled with the wrong product; can I change it?
  • The credit card I am using to enroll is not being accepted

Shipping and Delivery

  • Shipping expectations during COVID-19
  • Order Tracking
  • How can I qualify for free shipping?
  • When will I receive my order?
  • Can I ship to a P.O. Box?
  • Can I ship outside the US?
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Order Information

  • Can I change or cancel an order?
  • I received my order damaged
  • I received my order with incorrect or missing items.
  • I never received my order
  • Where's my order?

Returns and Refunds

  • 100% Love It Guarantee
  • When will I get my refund?
  • Who pays for return shipping costs?
  • How do I return an item?
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