FAQs

Error Messages

• Unexpected Origin Error Message

Products

• Properly inserting batteries in the wand
• Does Golden Moment Stain?

Account Information

• Account Login
• How do I update my personal information?
• How do I update my payment method?
• VIP Member and Retail Customer Password Reset

Enrollment Questions

• How do I enroll as a VIP Member?
• I enrolled with the wrong product; can I change it?
• The credit card I am using to enroll is not being accepted

Shipping and Delivery

• Shipping expectations during COVID-19
• Order Tracking
• How can I qualify for free shipping?
• When will I receive my order?
• Can I ship to a P.O. Box?
• Can I ship outside the US?

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Order Information

• Can I change or cancel an order?
• I received my order damaged
• I received my order with incorrect or missing items.
• I never received my order
• Where's my order?

Returns and Refunds

• 100% Love It Guarantee
• When will I get my refund?
• Who pays for return shipping costs?
• How do I return an item?