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Unexpected Origin Error Message
Properly inserting batteries in the wand
Does Golden Moment Stain?
How do I update my personal information?
How do I update my payment method?
VIP Member and Retail Customer Password Reset
How do I enroll as a VIP Member?
I enrolled with the wrong product; can I change it?
The credit card I am using to enroll is not being accepted
Shipping and Delivery
Shipping expectations during COVID-19
How can I qualify for free shipping?
When will I receive my order?
Can I ship to a P.O. Box?
Can I ship outside the US?
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Can I change or cancel an order?
I received my order damaged
I received my order with incorrect or missing items.
I never received my order
Where's my order?
Returns and Refunds
100% Love It Guarantee
When will I get my refund?
Who pays for return shipping costs?
How do I return an item?
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