I never received my order

There are many scenarios where a tracking number confirms delivery of a shipment to the intended recipient but the order is not at the delivery location.  It is possible it was delivered to a neighbor or apartment management office.  Of course, we want you to have your products as quickly as possible so it may be worthwhile to check with a neighbor.   

In the event your order cannot be located, please reach out to us via chat,                                                            e-mail:  [e-mail] or call us at 1-833-SOLVASA for further assistance.