Why am I asked to sign in each time I access the app?

If you are asked to sign in again and you haven't logged out or access the app from a different browser or device, please try the following to troubleshoot the problem:

• Please check that you are signing in from the app, not from your browser.  This is how you can tell the difference:
  
  
  For help with adding the app to your home screen, follow the instructions here: How do I add this app to my phone's home screen?
  • If you have been signing in from your browser, please close the browser tab(s) so you don't access the app from there.
        

• It is also a good idea to clear your browser cache to prevent a potential issue of the signing in screen getting stuck. 
  • For iPhones, to clear your Safari browser cache:
    1. Go to your phone's Settings
    2. Scroll down on the screen to find Safari
    3. Click on Safari then scroll down on that screen to 'Clear History and Website Data'
    4. Click on the link and select the 'Clear History and Data' option on the prompt. 
    5. This clears your browsing history and cookies, it will not, however, delete your passwords that you have saved on your phone.

If you are still having issues, please contact: [e-mail].