I am missing a Connector in my downline report

If you are not seeing a member of your team in your downline, depending on timing there could be a few reasons: 

• Did she or he recently enroll?  If yes, it could be possible that they mistakenly enrolled under the wrong person.  Have them login to their account and confirm their sponsor.  *Any sponsor changes/ corrections must be completed within 3 business days 
• Did you notice this after a specific commission period?  Review your earnings statement and qualification to ensure you met the necessary requirements to maintain your organization 
• Did you notice this during a commission period? Confirm your Connector did not terminate hers or his Connector account 

For additional support; please reach out to us via e-mail: [e-mail]  or by phone at 1-833-SOLVASA (765-8272)